Refund Policy

This Refund Policy outlines the terms and conditions under which refunds will be processed for fees paid through the [Great Minds] app. By using the app, you agree to be bound by this policy.

Eligibility for Refund

  • Failed Transactions: Refunds will be automatically initiated for transactions that fail due to technical issues or insufficient funds. The refund will be credited back to the original payment source within [Number] working days.
  • Duplicate Payments: Refunds will be issued for duplicate payments made due to technical errors or user mistakes. Users must submit a written request (email or in-app form) to [Designated Contact/Email Address] within [Number] days of the payment date, providing transaction details.
  • Other Refund Requests: For any other refund requests (e.g., school withdrawal, cancellation, exceptional circumstances), users must contact the relevant partner vendor/institute directly. The app is not responsible for processing these refunds and the vendor/institute’s refund policies will apply.

Non-Refundable Fees

  • Registration Fees: Registration fees are generally non-refundable, as they cover administrative costs incurred during the admission process.
  • Processing Fees: Fees charged by payment gateways or banks for processing transactions are typically non-refundable.
  • Other Non-Refundable Items: Any fees explicitly mentioned as non-refundable in the school’s fee structure or terms and conditions will not be eligible for a refund.

Refund Process for Failed/Duplicate Transactions

  1. Failed Transactions: Automatic refunds will be initiated within [Number] working days.
  2. Duplicate Payments: Users must submit a written request within [Number] days, providing transaction details. Refunds will be processed within [Number] working days of receiving a complete request.
  3. Refund Method: Refunds will be credited back to the original payment source used for the transaction.

Disputes and Resolution

Any disputes arising from transactions handled directly by the app (failed or duplicate payments) shall be resolved through amicable discussions. If a resolution cannot be reached, the matter may be subject to the jurisdiction of the courts in [Relevant City/State], India. For all other refund requests, please refer to the policies of the respective vendor/institute.

Modifications to the Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on the app.

Disclaimer

This policy covers refunds for failed and duplicate transactions only. For all other refund inquiries, users must contact the relevant partner vendor/institute directly.

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